You get in touch with me. I go to your house and retrieve your hard drive or computer. At this point I would collect the $100 for the Diagnostic Fee. This can take some time to try several different methods to access lost data.
I go to my lab and start the search for your data. Depending on the amount of data you need me to recover, this process could take 1 - 2 Days. As soon as I find your data, you chose to have it transferred to a USB drive, External hard drive or a cloud backup. I can purchase this for you if you don't initially give me a device at the time of pick up.
Once I finish the Data transfer, I will call you to schedule a time to drop off the USB or External Hard drive and old hard drive. You will have your recovered data in a easy to view device or cloud back up.